🛠 Tech Stack

💼 About This Role

You'll serve as frontline support for clinics using our healthcare software platform. You'll resolve order issues and troubleshoot problems to ensure seamless patient care. This role offers rapid career advancement in a fast-growing Series C startup.

🎯 What You'll Do

• Respond to inbound clinic inquiries via phone, email, and chat
• Troubleshoot order issues, product questions, and shipping updates
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
• Assist clinics with product selection, substitutions, and ordering guidance

📋 Requirements

• 1–3 years of experience in customer support or healthcare operations
• Strong written and verbal communication skills
• High attention to detail and ability to manage multiple tasks simultaneously
• Comfort working in systems (G-Suite, Slack, Zendesk, etc.)

✨ Nice to Have

• Experience supporting healthcare clinics or medical products
• Experience working in a startup or high-growth environment

🎁 Benefits & Perks

• 💰 Compensation: $65,000-$72,000
• 🏥 100% Health Insurance premium coverage
• 🌴 Remote Work
• 📈 Career Growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min