🛠 Tech Stack

💼 About This Role

You'll lead the IT Helpdesk operations, managing support tickets and ensuring SLAs for end-user technology needs. You will act as an escalation point for complex issues and collaborate with infrastructure teams. This role offers the chance to drive service excellence in a healthcare communications agency.

🎯 What You'll Do

• Oversee intake, triage, and resolution of IT support tickets
• Install and maintain end-user hardware and software
• Support onboarding and offboarding processes
• Monitor helpdesk performance metrics and report trends

📋 Requirements

• 3-5 years of IT support or helpdesk experience
• 1-2 years in a leadership capacity
• Experience with Office 365 and cloud-based SaaS applications
• Knowledge of operating systems (Windows, macOS) and mobile platforms

✨ Nice to Have

• Familiarity with ITIL or similar frameworks
• Exposure to audio/visual and basic network infrastructure
• Experience with device provisioning and endpoint management

🎁 Benefits & Perks

• 🏖️ Remote work within the US
• 💰 Competitive salary range $75k-$105k
• 📈 Growth opportunities in a healthcare agency

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Assessment· 60 min