Tech Stack

Description

You will serve as the primary technical contact for enterprise merchants, leading integration efforts, upsells, and cross-sales. You'll translate business needs into technical solutions using Riskified's platform, troubleshoot issues, and collaborate with internal teams to accelerate merchant growth.

Requirements

• 4+ years in Customer Success Engineer, TAM, Solutions Engineer, or Technical Project Manager role with enterprise customers
• Strong client-facing, communication, and project management skills
• Solid technical background: troubleshooting, logs, databases, code
• Hands-on experience with SQL and databases
• Experience with API integrations and technical documentation

Responsibilities

• Act as primary technical contact for enterprise merchants, leading integration, upsells, and cross-sales
• Translate business needs into technical solutions leveraging Riskified's platform
• Build and manage joint project plans with clients, ensuring milestones are met
• Partner with Account Management, Sales, and Support as technical SME
• Troubleshoot complex technical issues and provide actionable solutions