💼 About This Role

You'll act as a first point of contact for inbound calls and messages, resolving product, billing, and subscription-related questions while ensuring a seamless customer experience. This role blends technical troubleshooting, customer education, and relationship-building in a fast-paced SaaS support environment focused on helping home design and remodeling professionals succeed.

🎯 What You'll Do

• Respond to inbound calls and messages from professionals.
• Assist customers with software functionality, billing, and subscription issues.
• Conduct virtual training sessions via Zoom to drive platform adoption.
• Maintain KPIs such as case resolution time, CSAT, and productivity targets.

📋 Requirements

• 6 months to 2 years in customer support or technical support.
• Strong communication skills with the ability to explain technical concepts.
• Customer-focused mindset with strong listening skills.
• Comfortable in a fast-paced, high-volume environment.

✨ Nice to Have

• Experience with virtual presentations or remote customer training.

🎁 Benefits & Perks

• 💰 Hourly base pay $20.55–$22.83
• 🎁 Variable compensation ~$3,600 annually
• 🏥 Medical, dental, and vision insurance
• 🏖️ Paid Time Off and parental leave
• 🏡 Home internet stipend and remote work