🛠 Tech Stack

💼 About This Role

You'll own the end-to-end post-sale client experience for a defined portfolio of clients in the submetering industry. You'll drive retention and expansion by leading regular touchpoints and monitoring client health. This role offers the stability of a 45-year-old company with the excitement of a startup.

🎯 What You'll Do

• Act as primary point of contact for property managers and owners.
• Collaborate with Onboarding for implementations and risk mitigation.
• Develop and maintain client success plans with measurable outcomes.
• Monitor client health and identify risks and expansion opportunities.

📋 Requirements

• 5+ years of B2B customer service experience.
• Executive presence and excellent written/verbal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).

✨ Nice to Have

• CRM exposure (Salesforce, CC&B).
• Multi-family residential portfolio experience.
• Utility management or billing services background.

🎁 Benefits & Perks

• 🏖️ Great Place to Work recognition (2nd year).
• 📈 Access to large-scale capital from Brookfield Infrastructure.
• 💡 Recession-proof business with 45-year track record.
• 🌱 Decarbonization impact with proven 40% energy reduction.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Requires 5+ years experience but role is titled 'Client Success Manager' which can be ambiguous.
• Company description is lengthy and includes many marketing claims.