💼 About This Role

You'll be the front-line communicator for applicants using our Centralized Application Service, handling inquiries via phone, email, and chat. Your core impact is ensuring best-in-class support during the admissions process. This role offers extensive training and career growth opportunities within a leading enrollment technology company.

🎯 What You'll Do

• Respond to applicant inquiries via phone, email, and chat
• Maintain accurate records of call data in CRM system
• Meet quantitative and qualitative standards set by department
• Troubleshoot web-based application issues including status and billing

📋 Requirements

• 2-4 years in a customer service role
• Demonstrated experience with MS Office Suite and web-based sources
• Strong interpersonal and communication skills
• Ability to handle multiple priorities in a high-volume, fast-paced environment

✨ Nice to Have

• Bachelor's degree strongly preferred
• Understanding of admissions and application process

🎁 Benefits & Perks

• 🏖️ Paid time off
• 📈 Career growth opportunities
• 🎓 Training program with knowledge checks and coaching
• ⏰ Flexible shift bidding after 3 months
• 💰 Overtime available during peak season

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-Person Interview· 1 hour
3. 3Offer· 1 week

🚩 Heads Up

• 100% attendance expected during training with potential removal
• Initially Monday-Friday 9-5:30 but later may require shift work including weekends
• High volume call center environment with strict quality and quantity metrics