Tech Stack

Description

As an Enterprise Technical Support Specialist at Airtable, you will be the trusted technical expert for enterprise customers, troubleshooting issues across email and video calls, delivering world-class customer experience, and collaborating with product and engineering teams to improve the platform.

Requirements

• Experience with Airtable
• Enterprise-focused technical support role in B2B tech environment
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Experience with Salesforce, Confluence, G Suite

Responsibilities

• Provide expert troubleshooting and guidance on technical issues across multiple channels
• Deliver world-class customer experience by resolving issues effectively
• Relay feedback to product and engineering teams
• Accurately document interactions in Salesforce and track trends
• Create and update knowledge base resources