22h ago

Senior Customer Success Manager

London

โœจ $80k-$120k / yearest.

full-timesenior Hybridsoftware

๐Ÿ’ผ About This Role

You'll manage a portfolio of Enterprise customers, driving adoption and value of SafetyCulture's platform. You'll be a trusted advisor, ensuring customers achieve their business goals and grow their partnership. This role offers equity with high growth potential in a hybrid work environment at a scale-up with big tech impact.

๐ŸŽฏ What You'll Do

  • Serve as strategic partner to Enterprise customers.
  • Drive adoption and maximise platform value.
  • Own retention and reduce churn risk.
  • Identify growth opportunities and expand accounts.

๐Ÿ“‹ Requirements

  • 10+ years total work experience.
  • 5+ years in customer-facing role with Enterprise customers.
  • Professional fluency in German and English.
  • Strong executive relationship building skills.

โœจ Nice to Have

  • Experience in Manufacturing, Transportation, or Logistics.
  • Managing Enterprise customers in those industries.

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Equity with high growth potential
  • ๐Ÿก Flexible working arrangements
  • ๐Ÿ“š Professional training and development
  • ๐Ÿ’ช Wellbeing initiatives including fitness programs and EAP
  • ๐ŸŽ‰ Quarterly celebrations and team events

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Final Interviewยท 60 min
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