💼 About This Role

You'll lead customer onboarding and SaaS implementations for a financial crime compliance platform, acting as the link between clients and internal teams. Your core impact is translating complex requirements into configured solutions while managing project timelines and risks. This remote contract offers flexibility and autonomy.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers.
• Translate complex customer needs into configuration plans and workflows.
• Coordinate with customer success, technical, and product stakeholders.
• Track project progress, report KPIs, and manage risks.
• Configure the SaaS platform for each customer use case.

📋 Requirements

• Proven experience in implementing B2B SaaS or technical enterprise software.
• Strong ability to manage ambiguous projects and convert complex requirements into plans.
• Experience working cross-functionally with technical teams like solutions engineers.
• Excellent organizational and project management skills.

🎁 Benefits & Perks

• 💻 Fully remote work with flexible hours.
• 💼 Competitive hourly compensation for contract role.
• 🌱 High-impact role shaping customer onboarding experiences.
• 🏢 Exposure to enterprise-level SaaS implementations in fast-growing environment.
• 🤝 Collaborative remote-first culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/role-specific interview· 60 min