Tech Stack

Description

As a Technical Account Manager at Tech-Keys, you will play a pivotal role in ensuring client satisfaction by leading communication and delivering top-tier service across a diverse client base. You'll work alongside dedicated service teams to revolutionize the client experience.

Requirements

• Exceptional interpersonal, phone, and written communication skills
• Willingness to handle time-sensitive matters outside standard hours
• Ability to operate under pressure and manage stressful situations calmly
• 2+ years experience with enterprise IT: networking, SonicWalls, Azure, on-premises servers, Microsoft 365, ticketing systems, RMM tools, documentation
• Meticulous attention to detail and self-motivation in a fast-paced environment

Responsibilities

• Ensure seamless communication and top-tier service delivery across diverse client base
• Lead client satisfaction initiatives alongside dedicated service teams