Description

You'll oversee the Medically Tailored Meals program, guiding members through onboarding, order placement, and ongoing support. You'll be the voice of the customer for the internal team, ensuring a seamless experience from enrollment to delivery.

Requirements

• Experience in customer support, case management, or member services
• Strong communication skills with empathy for diverse populations
• Fluent English (written and spoken)
• Detail-oriented and comfortable handling sensitive information
• Ability to manage multiple priorities in a high-volume environment

Responsibilities

• Support new member enrollment and explain program benefits
• Conduct proactive outreach to prevent service gaps
• Assist members with ordering, including special requests
• Troubleshoot scheduling, delivery, or dietary issues
• Maintain accurate records and ensure HIPAA compliance