🛠 Tech Stack

💼 About This Role

You'll lead a customer experience team at a SaaS company, supporting clients and coaching team members. Your core impact is creating a culture of client satisfaction and team performance. This role offers growth from hands-on support to full leadership with on-the-job training and a supportive environment.

🎯 What You'll Do

• Lead and support the Customer Experience team.
• Host regular one-on-ones to coach and develop team members.
• Manage day-to-day operations including scheduling and reviews.
• Analyze team performance metrics to improve service outcomes.
• Provide hands-on support with calls and tickets as needed.

📋 Requirements

• Strong emotional intelligence and ability to lead with empathy.
• Driven, motivated, and passionate about helping people.
• Excellent communication skills to coach on tone and professionalism.
• Lead with ownership, taking initiative and following through.

✨ Nice to Have

• Experience in SaaS, technical support, or customer-experience roles.
• Familiarity with Zendesk, Dialpad, or similar platforms.
• Understanding of CSAT and customer experience KPIs.

🎁 Benefits & Perks

• 📈 Employee Stock Ownership Plan
• 🏥 Full medical, dental, and vision coverage
• 🏖️ Flexible working hours
• 🎓 On-the-job training and growth opportunities
• 🅿️ Free on-site parking

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Team Lead Interview· 1 hour