Description

You will oversee the Document Processing Center operation in Pittsburgh, ensuring all departments work cohesively to achieve strategic and contractual goals. You'll drive operational excellence through process optimization, technological transformation, and cultural leadership. Your role involves shaping the site's strategic direction by implementing advanced automation and digital technologies while fostering a high-performance, collaborative environment.

Requirements

• Bachelor's degree in business administration, Operations Management, Information Technology, or related field; MBA preferred
• Minimum of 10 years leading teams in treasury services, cash management or financial services organizations
• Minimum of 5 years of strategic leadership experience with demonstrated success in driving technological innovation and cultural change
• Proven leadership capabilities with track record of executing strategic plans and leading complex transformations
• Strong problem-solving, decision-making, and analytical skills
• Exceptional communication and interpersonal skills
• Experience managing technology-driven transformations and implementing process improvements in lockbox or financial services is a plus

Responsibilities

• Establish and execute strategic vision for the Pittsburgh Document Processing Center site
• Lead transformation by integrating advanced automation and digital technologies
• Champion technological change by introducing innovative solutions for lockbox processing
• Cultivate a modernized and inclusive workplace culture
• Oversee day-to-day operations of the lockbox facility
• Provide mentorship and support to staff for professional growth
• Serve as primary point of contact for client interactions