💼 About This Role

You'll lead end-to-end customer onboarding and product implementations for a SaaS platform in the financial crime and compliance space, acting as the key link between clients and internal teams to translate business and technical requirements into fully functional solutions. This contract role offers flexible remote work with approximately 20 hours per week.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers.
• Translate complex customer needs into configuration plans and workflows.
• Coordinate cross-functional stakeholders to manage delivery timelines.
• Configure and optimize the SaaS platform for each customer use case.
• Manage multiple concurrent implementations while maintaining quality.

📋 Requirements

• Proven experience implementing B2B SaaS or technical enterprise software.
• Strong ability to manage ambiguous projects and convert complex requirements into structured plans.
• Experience working cross-functionally with technical teams like solutions engineering or customer success.
• Excellent organizational and project management skills with the ability to prioritize in a fast-moving environment.

✨ Nice to Have

• Experience in financial crime or compliance software.
• Familiarity with configuration of highly configurable platforms.
• Remote work experience in distributed teams.

🎁 Benefits & Perks

• 💰 Competitive hourly compensation for a contract role.
• 🏠 Fully remote with flexible working hours.
• 🚀 High-impact role shaping customer onboarding experiences.
• 🌍 Exposure to complex, enterprise-level SaaS implementations.
• 🤝 Inclusive and collaborative remote-first culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min

🚩 Heads Up

• Part-time contract (20 hrs/week) may indicate limited stability.
• No specific salary mentioned; estimated range may not reflect market.