💼 About This Role

You'll lead and evolve customer experience strategy, build high-integrity teams, and embed relational intelligence into every touchpoint. You'll partner with product and marketing to surface customer insights and align cross-functional priorities. This role offers a chance to integrate inner work values like empathy and authenticity into leadership.

🎯 What You'll Do

• Lead and evolve customer experience strategy across success, support, onboarding, and community
• Build and manage teams delivering proactive, relational, high-integrity customer support
• Develop systems that ensure customers feel deeply seen, supported, and heard
• Partner with product, operations, and marketing to surface customer insights and align priorities

📋 Requirements

• 8+ years in customer experience, support, or success leadership roles
• Experience building and scaling CX functions in values-aligned or high-growth environments
• Skilled at blending metrics-driven rigor with human-centered service design
• Commitment to personal development, self-awareness, and understanding others

✨ Nice to Have

• Prior experience in conscious organizations or purpose-driven companies
• Experience designing customer education, community, or customer-led growth initiatives
• Background in service design, voice of customer programs, or experience operations

🎁 Benefits & Perks

• 🌱 Purpose-Driven Network - Access to companies that value inner growth
• 🤝 Relational Culture - Environment honoring authenticity and growth
• 🧠 Inner Work Integration - Support for personal and professional development
• 🔮 Future Opportunities - Be on radar for ideal roles when they arise