🛠 Tech Stack

💼 About This Role

You'll take end-to-end ownership of customer technical issues, working with Engineering teams to fix bugs and evolve the product. Your work directly impacts customer success and helps enrich the Knowledge Base.

🎯 What You'll Do

• Take end-to-end ownership of customer technical issues
• Troubleshoot SDK implementation issues with customer's app team
• Collaborate with CSM, Product, Engineering, and Partners teams
• Create and lead support improvement processes

📋 Requirements

• 5+ years of experience in SQL or other querying languages
• Experience in technical customer support with superior communication skills
• Logical thinking and problem-solving skills
• Multitasking and ability to work independently

✨ Nice to Have

• Mobile (iOS, Android) development/QA experience
• Web / mobile marketing and digital advertising experience
• Ability to integrate, test, and troubleshoot mobile SDKs

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min