🛠 Tech Stack

💼 About This Role

You'll deliver exceptional customer service to EQ Bank's customers by identifying banking needs and providing accurate guidance on products. You'll field inbound calls and chats while meeting response and resolution SLAs, and own the digital-onboarding experience to help customers onboard successfully. This role offers the chance to collaborate daily with Digital Operations, IT Operations, and Global Security teams.

🎯 What You'll Do

• Field large volumes of inbound calls and chats while meeting service standards
• Own the digital-onboarding experience and resolve onboarding issues
• Resolve customer issues at first contact and escalate as needed
• Communicate effectively with customers and propagate core values

📋 Requirements

• 1-3 years of call center and/or customer service experience
• One plus years of banking or finance experience
• Bilingual in French and English (conversational and written)
• Experience with CRM and Microsoft Office Suite

✨ Nice to Have

• Post-secondary degree or certification in hospitality or finance
• Experience working autonomously and in a fast-paced environment

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 15 min