Tech Stack

Description

You will lead process governance, quality management, and delivery excellence for ServiceNow and consulting engagements. You'll define frameworks, drive continuous improvement, and mentor teams to ensure operational excellence.

Requirements

• 12–18+ years of experience in IT Services/Consulting
• 5+ years in leadership roles managing Process, Quality, or Delivery Excellence
• Strong hands-on experience in ServiceNow implementation programs
• Deep understanding of ITIL, Agile, DevOps, and structured delivery frameworks
• Experience managing enterprise-scale ServiceNow programs

Responsibilities

• Define and implement enterprise-wide delivery processes aligned with ServiceNow best practices
• Design and lead Quality Management Systems (QMS) across all delivery functions
• Ensure adherence to ServiceNow implementation standards and architecture guidelines
• Partner with client stakeholders to ensure delivery quality and governance transparency
• Build and mentor Process and Quality teams, driving training initiatives