💼 About This Role

You'll be the voice of Base, a next-generation power company, delivering world-class support to customers across phone, email, and text. You'll troubleshoot issues, gather feedback, and partner with teams to enhance the member experience. This role offers real-world expertise in customer service and creative problem-solving while contributing to the future of energy.

🎯 What You'll Do

• Engage with members across phone, email, text, and other channels.
• Troubleshoot and resolve issues related to Base Power's products.
• Track and prioritize member interactions using tools.
• Partner with engineering, marketing, and operations teams to improve processes.

📋 Requirements

• Graduation year between 2025-2026.
• Strong writing skills with excellent grammar and clarity.
• Ability to manage multiple tasks simultaneously while meeting deadlines.
• Comfortable with ambiguity and a fast-paced environment.

✨ Nice to Have

• Experience with customer support tools (e.g., Zendesk, Intercom).
• Knowledge of energy or tech industry.

🎁 Benefits & Perks

• 🏖️ In-person collaboration in a dynamic startup environment.
• 🎯 Ownership and impact from day one.
• 📈 Growth opportunities in a fast-scaling company.