🛠 Tech Stack

💼 About This Role

You'll design and implement Genesys Cloud CX solutions for a digital contact center environment, ensuring performance and scalability. You'll integrate omnichannel platforms with CRM and BI systems using REST APIs. This role combines architecture, technical execution, and stakeholder engagement.

🎯 What You'll Do

• Design and evolve Genesys Cloud CX architecture for voice and digital channels
• Configure IVR flows, routing strategies, queues, and campaigns
• Manage users, roles, permissions, skills, and schedules
• Integrate Genesys Cloud CX with third-party systems using APIs and web services

📋 Requirements

• 3+ years of relevant professional experience
• Hands-on experience with Genesys Cloud CX (Voice, Digital, Architect, Admin)
• Strong knowledge of REST APIs, JSON, and OAuth
• Experience in mission-critical 24x7 contact center environments

✨ Nice to Have

• Familiarity with automation and digital transformation
• Experience with monitoring and observability tools

🎁 Benefits & Perks

• 🍽️ Meal or food allowance
• 🏥 Health and dental insurance
• 📚 Training platform with free certified online courses
• 🎓 Discounts on education and language courses
• 🐾 Pet-related benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Final Interview· 45 min