Tech Stack

Description

You will handle customer inquiries and booking services for flights, acting as the primary contact during the night shift, supporting clients via phone and email, and ensuring high customer satisfaction.

Requirements

• Completed vocational training in tourism or comparable degree
• At least 1 year B2B customer service experience
• Good knowledge of Amadeus (rebooking, ticketing, queues, refunds)
• Experience with Zendesk, Slack, or similar tools
• Negotiation-level German and good English skills

Responsibilities

• Handle phone inquiries and flight bookings, including changes and cancellations
• Process flight-specific customer requests via phone and email
• Support customers with tool-related questions
• Perform back-office tasks like booking entries and changes
• Resolve customer issues independently with problem-solving skills