🛠 Tech Stack

💼 About This Role

You'll be the strategic partner to a portfolio of enterprise customers, helping them turn process orchestration and automation goals into real outcomes. You'll drive retention and expansion while collaborating across Sales, Product, and Engineering. This fully remote role offers the chance to shape Customer Success practices at a fast-growing leader.

🎯 What You'll Do

• Own a portfolio of enterprise customers as primary strategic partner from onboarding through renewal.
• Drive retention and expansion by managing health, risk, and opportunities across accounts.
• Lead structured customer conversations aligning Camunda capabilities to customer outcomes.
• Use data to prioritize actions, forecast outcomes, and make recommendations.

📋 Requirements

• 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software.
• Proven ability to build trust with senior stakeholders and navigate complex organizations.
• Experience supporting or owning renewals and expansion in a recurring revenue model.
• Ability to interpret customer data (adoption, health signals) and turn it into insights.

✨ Nice to Have

• Experience with orchestration, automation or adjacent domains (process improvement, workflow).
• Hands-on familiarity with Salesforce, Gainsight or similar CRM/CS platforms.
• Track record of mentoring peers or contributing to playbooks.

🎁 Benefits & Perks

• 🌍 Fully remote global company with flexible culture.
• 💰 Competitive compensation with location-based salary ranges.
• 🏆 Great Place to Work certified and recognized for true flexibility.
• 📈 Growth opportunities at a fast-growing company named GP Bullhound's Top 100 Next Unicorn.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Offer· N/A