🛠 Tech Stack

💼 About This Role

You'll join a fast-paced, high-growth FinTech company to ensure a seamless client experience. You'll manage support requests, troubleshoot issues, and maintain strong relationships across the customer lifecycle, working hybrid from our London office. This role offers a great opportunity to grow in a SaaS environment with competitive benefits and a business casual atmosphere.

🎯 What You'll Do

• Assess client needs through daily calls and email correspondence.
• Ensure client satisfaction via Zendesk follow-up and responsiveness.
• Distinguish production support from development requests and coordinate resolution.
• Collaborate cross-functionally with internal teams and manage multiple priorities.

📋 Requirements

• 1–3+ years of experience in customer success or technical support.
• Bachelor’s degree in Business, Communications, or related field.
• Proficiency with Zendesk or similar customer service software.
• Strong multitasking and prioritization abilities in a dynamic environment.

✨ Nice to Have

• Experience in FinTech or SaaS industry.
• Familiarity with payment technologies.
• Certification in customer success or support.

🎁 Benefits & Perks

• 🏖️ Competitive benefits and compensation
• 💼 Business casual atmosphere
• 📈 Professional growth opportunities