🛠 Tech Stack

💼 About This Role

You'll be the first voice tradespeople hear when they need help, solving problems and guiding them through membership features. Your core impact is ensuring every interaction feels simple, helpful, and valuable. This role stands out for its focus on adding value rather than just handling queries.

🎯 What You'll Do

• Answer calls, chats and emails with care and confidence
• Guide members towards tools and upgrades that support their goals
• Solve tricky issues by listening, thinking critically, and using sound judgement
• Share feedback to improve support and reduce repeat contact

📋 Requirements

• Experience in customer service, ideally in a membership or B2B environment
• Excellent communication skills, clear, calm and compassionate
• A logical, problem-solving mindset with methodical approach
• Comfortable using Salesforce Service Cloud, GSuite and AI-powered tools

🎁 Benefits & Perks

• 💰 £26,500 salary per annum
• 🏋️ Health, well-being and learning support
• 🏖️ Birthday/Special day leave
• 🔄 Buy & sell holiday scheme
• ❤️ 1 week’s paid charity leave

📨 Hiring Process

Screening call with Talent Acquisition Partner, then 1st stage interview with Trade Support Manager and Senior Trade Support Associate.