Tech Stack

Description

You will shape the technical direction, governance, and systems engineering standards for ServiceNow implementations across the organization. You will partner with Strategic Committee leaders to develop governance frameworks and provide systems engineering guidance to multiple scrum teams. In this role, you will support teams in designing applications, translating business requirements into technical specifications, and creating solution blueprints.

Requirements

• Deep understanding of the ServiceNow product suite (ITSM, CSM, FSM, SPM, HRSD, SecOps)
• Experience with emerging ServiceNow capabilities and platform features
• Strong background in systems engineering, workflow design, and business process management
• Proficiency in mapping current and future state business processes
• Experience creating technical designs, solution blueprints, and architecture documentation
• Ability to evaluate use of out-of-the-box capabilities vs. custom development
• Experience designing integrations between ServiceNow and external systems
• Familiarity with ITIL frameworks and methodologies
• Ability to provide governance and guidance to technical teams
• Strong understanding of the ServiceNow shared data model and product landscape
• US Citizenship required

Responsibilities

• Shape technical direction, governance, and systems engineering standards for ServiceNow implementations
• Develop governance frameworks, procedures, and documentation
• Provide systems engineering guidance to multiple scrum teams
• Design applications and translate business requirements into technical specifications
• Create solution blueprints reflecting current and future state needs