🛠 Tech Stack

💼 About This Role

You'll lead webinar-led onboarding for Aircall's SMB/Core customers, ensuring fast activation and product adoption. You'll proactively monitor portfolio health and jump into ad-hoc support calls, with a hybrid work setup in Sydney. This role combines structured playbooks with real-time problem-solving at a rapidly scaling AI-powered communications company.

🎯 What You'll Do

• Host recurring webinar onboarding sessions for groups of customers
• Provide reactive 1:1 support for setup hurdles and best practices
• Monitor portfolio health and proactively reach out to at-risk customers
• Support Account Managers with technical clarity on product workflows

📋 Requirements

• 1–3 years in a customer-facing SaaS role (Onboarding, CS, Support, etc.)
• Experience hosting webinars or training sessions over video
• Comfortable using CRM systems and customer success platforms
• Ability to manage multiple customers using structured playbooks

✨ Nice to Have

• Experience with API integration and Webhooks
• Background in scaled customer success or technical enablement

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work in Sydney office
• 📈 Career growth in a rapidly scaling company
• 🌍 Global team across 8 countries

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min