🛠 Tech Stack

💼 About This Role

You'll manage inbound and outbound calls and resolve customer concerns for a remote-first company. You'll ensure customer satisfaction while keeping records and following communication procedures. This role offers 100% work-from-home with growth opportunities.

🎯 What You'll Do

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships with customer accounts
• Keep records of customer interactions and update accounts

📋 Requirements

• At least 1 year proven experience as a Customer Service Representative in B2C or B2B
• Excellent English communication skills, both written and verbal (B2 level)
• Tech savvy with familiarity in desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets

✨ Nice to Have

• Experience with online calendars and scheduling
• Proactive and confident with attention to detail

🎁 Benefits & Perks

• 💰 Performance Incentives
• 📚 Paid Training
• 🏠 100% Work-From-Home
• 📈 Upskilling Opportunities
• 🎉 Fun Work Environment

🚩 Heads Up

• Lists hardware requirements (USB headset, webcam, backup computer) as qualifications
• Vague salary range determined by experience and skills, not disclosed