Description

In this role, you will support patients through their prescription journey by conducting targeted outbound outreach, verifying insurance, coordinating medication fulfillment, and driving prescription conversions. You'll work collaboratively with cross-functional teams to improve processes and ensure a smooth patient experience.

Requirements

• High school diploma or GED required, Bachelor's degree preferred
• Outbound customer service experience required
• Healthcare, pharmacy, or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills and ability to learn new systems quickly

Responsibilities

• Conduct targeted outbound outreach to support patients in completing prescription orders
• Educate patients on prescriptions, medication, verify insurance coverage, and assess eligibility for financial assistance
• Coordinate medication fulfillment and delivery while ensuring a smooth, supportive patient experience
• Drive prescription conversions while maintaining a patient-first, compliant approach
• Document all patient interactions and discoveries according to operating procedures