💼 About This Role

You'll serve as a resource for resolving complex customer escalations at an auto finance company. Your core impact is improving customer experience by handling disputes and tracking root causes of issues. This role offers a chance to collaborate with management and shape training for new strategies.

🎯 What You'll Do

• Resolve escalated customer issues and account disputes.
• Provide real-time assistance and coaching to frontline associates.
• Track root causes and recommend process improvements.
• Maintain records and facilitate training on system enhancements.

📋 Requirements

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience required.
• Proficient in Microsoft Office and ability to learn new systems.
• Strong critical thinking and problem-solving skills.

✨ Nice to Have

• Consumer finance industry experience preferred.
• Experience handling escalated customer issues.

🎁 Benefits & Perks

• 💰 Competitive base pay and performance bonuses.
• 🏥 Medical, dental, vision and supplemental insurance.
• 🏦 401K with employer match and immediate vesting.
• 🏖️ Paid Time Off and paid company holidays.
• 📚 Tuition Reimbursement and parental leave.

🚩 Heads Up

• Mentions physical demands like lifting 10 lbs, which is unusual for a coordinator role.
• Requires sitting up to 100% of workday, conflicting with mobility expectations.