Tech Stack

Description

You will lead client projects on the Cloud, providing application support and ensuring system stability. Your daily tasks include health checks, incident response, troubleshooting Level 2/3 issues, and collaborating with cross-functional teams to maintain high availability.

Requirements

• 4–8 years experience supporting voice and data networks including troubleshooting and maintenance
• Strong knowledge of Microsoft operating systems, Networking, SQL, Security, and VoIP technologies
• Experience providing production support for cloud-based hosting environments under high-availability SLAs
• Experience with MSSQL and Windows scripting (PowerShell) is preferred
• Excellent communication skills, both written and verbal

Responsibilities

• Perform daily operational duties including application server health checks, database backups review, incident response, and change management
• Identify and resolve operational issues related to recording, archiving, and playback
• Monitor overall system performance: server health, CPU, memory, file systems, databases, batch jobs
• Troubleshoot and resolve Level 2 and Level 3 issues including Engage application, databases, and data-centre-related issues
• Provide on-call and off-hours support on a rotational basis