Description

You will handle customer inquiries about benefits plans and process medical/dental claims. This role is vital to ensuring our clients' employees receive the support they need, contributing to our mission of delivering an effective yet human benefits experience.

Requirements

• Strong communication (verbal and written) skills
• Ability to work with diverse customers
• Preferred: Life and Health license (or obtain within 180 days)
• Prior customer service experience
• Medical or call center experience a plus

Responsibilities

• Answer customer inquiries on benefits plans
• Process medical/dental claims
• Learn and retain large amounts of technical information
• Navigate multiple record-keeping systems
• Multi-task with great attention to detail