💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital by delivering personalized, empathetic service before, during, and after visits. Your core impact is ensuring every interaction builds lasting trust and satisfaction.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and resolve concerns empathetically
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years in customer service role
• Advanced knowledge of computer programs and practice management software
• Strong organizational skills with attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in veterinary or healthcare setting
• Familiarity with practice management software

🎁 Benefits & Perks

• 💰 Competitive compensation with base and 401K match
• 🏥 Comprehensive health benefits starting day one
• 📚 $2,500/year travel stipend for CE for credentialed VEGgies
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🩺 Student loan repayment for clinical roles

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3On-site Interview· 1 hour