🛠 Tech Stack

💼 About This Role

You'll act as a primary point of contact for customers on technical and functional matters, investigating incidents and restoring services. You'll collaborate with Development, Operations, and Security teams to ensure service reliability in a FinTech environment. This hybrid role in Pisa offers the chance to work with market-leading trading and workflow automation solutions.

🎯 What You'll Do

• Provide technical support via phone, email, and case management systems.
• Investigate incidents and communicate updates to customers.
• Lead service restoration activities after software or infrastructure failures.
• Perform application and system checks to proactively resolve issues.

📋 Requirements

• Degree in Computer Science or related technical discipline.
• Good working knowledge of Linux/Unix systems.
• Solid knowledge of SQL and PL/SQL.
• Effective English at B2 minimum and Italian.

✨ Nice to Have

• Experience in the financial industry.
• Familiarity with IT security and cybersecurity best practices.

🎁 Benefits & Perks

• 🏖️ Hybrid work model in Pisa.
• 🏢 Global company with over 10,000 professionals.
• 📈 FinTech industry exposure.
• 🔄 Shift-based support environment including weekends.

🚩 Heads Up

• Shift-based support including weekends may impact work-life balance.
• Requires both Italian and English proficiency, limiting non-Italian speakers.