🛠 Tech Stack

💼 About This Role

You'll provide critical front-line support for Pico's managed infrastructure, monitoring and triaging incidents across network, platform, and connectivity domains. You'll be the primary technical authority in real-time incident management, bridging frontline operations with Level 2/Engineering teams. This role offers the opportunity to work with global capital markets clients and internal projects.

🎯 What You'll Do

• Monitor and respond to incoming events and incidents.
• Prioritize and resolve client incidents within OLAs.
• Triage network, systems, and application issues.
• Act as primary technical authority during incidents.

📋 Requirements

• 7+ years in a customer-facing support role.
• Strong Linux/Unix systems knowledge.
• Experience with network packet analysis (Wireshark, tcpdump).
• Understanding of TCP/IP stack and failure scenarios.

✨ Nice to Have

• Telecommunications carrier experience.
• Financial industry support experience.
• ITIL certification.

🎁 Benefits & Perks

• 🏖️ Global team collaboration across time zones.
• 📈 Career growth through internal projects.
• 🕒 Shift work with AMRS shift (20:00-05:00 IST).
• 🌍 Exposure to financial markets and exchanges.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min