Description

You will resolve technical issues quickly to keep employees productive, provide hands-on IT support across hardware, software, and systems in a multi-office environment, and develop AI-driven automations to improve service desk efficiency.

Requirements

• Composed, service-oriented professional who prioritizes user experience
• Methodical problem-solver who diagnoses issues systematically and documents findings
• Builder mindset — identifies opportunities to automate repetitive work
• Self-directed and accountable, managing workload and tickets independently
• Discreet and trustworthy when handling sensitive systems, accounts, and data

Responsibilities

• Troubleshoot and resolve hardware and software issues across workstations, peripherals, phones, and enterprise systems
• Provide remote support and system configuration across multiple office locations
• Manage user accounts, device imaging, and system configuration
• Maintain accurate hardware and asset inventory records
• Prioritize support tickets and escalate issues appropriately