🛠 Tech Stack

💼 About This Role

You'll lead the quality engineering discipline into the AI era, owning automation infrastructure, performance engineering, and AI-driven quality initiatives at NICE. Your impact will span building and mentoring high-performing teams that define modern software validation at scale. This role is your opportunity to disrupt legacy testing paradigms with agentic test generation and AI-quality thinking embedded in every SDLC stage.

🎯 What You'll Do

• Define and lead AI-augmented quality initiatives across the organization
• Own the full automation strategy across UI, API, and integration layers
• Lead performance and load testing strategy at enterprise scale
• Lead and grow teams of automation engineers, performance engineers, and architects

📋 Requirements

• 12+ years in software engineering or QA with 5+ years in engineering leadership
• Deep hands-on background in test automation architecture with frameworks built from scratch
• Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems)
• Experience shipping or operating AI/ML systems and understanding their quality challenges

✨ Nice to Have

• Enterprise software domain experience (SaaS, CCaaS, fintech)
• Working knowledge of LLMs for software testing (prompt engineering, RAG, agentic workflows)
• Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)

🎁 Benefits & Perks

• 🏖️ NICE-FLEX hybrid model with 2 days office, 3 days remote
• 📈 Endless internal career opportunities across roles and locations
• 🌍 Global, market-disrupting company with 25,000+ customers including 85 of Fortune 100
• 🤝 Collaborative and creative environment with top-tier teams

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/leadership interview· 60 min
4. 4Offer· 1 week

🚩 Heads Up

• Director role requiring 12+ years experience and hands-on automation from scratch, which is extremely demanding
• Mentions 'disrupt legacy testing paradigms' and 'agentic test generation' which may imply unrealistic expectations