🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of customer accounts, driving retention and long-term value by proactively identifying risks and opportunities. You'll partner cross-functionally to ensure successful onboarding and adoption of HackerOne's security platform, delivering measurable outcomes for industry-leading clients. This role offers the chance to work remotely near Seattle or Austin.

🎯 What You'll Do

• Manage a portfolio of customer accounts to strengthen engagement and retention.
• Build scalable workflows and leverage automation tools for customer interactions.
• Monitor account health and analyze usage trends to inform retention strategies.
• Lead onboarding and adoption efforts to ensure customers realize value quickly.

📋 Requirements

• 2–3 years of experience in Customer Success or Account Management in SaaS.
• Experience managing customer relationships and supporting renewals.
• Proficiency with CRM tools and ability to analyze customer data.
• Strong communication skills to explain technical concepts clearly.

✨ Nice to Have

• Experience in cybersecurity or security-focused SaaS environments.
• Familiarity with data analysis and reporting tools.
• Experience supporting onboarding or customer adoption programs.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health, vision, dental insurance
• 📈 Equity stock options
• 🧑‍🍼 Paid maternity and parental leave
• 💼 Retirement plans

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Cross-functional Panel· 60 min