🛠 Tech Stack

💼 About This Role

You'll partner with grocery retailers to launch and grow white-label e-commerce platforms, driving measurable outcomes from launch through long-term growth. Your core impact is ensuring grocers realize the full value of their digital commerce investment. This role stands out as a trusted advisor to retail leaders while shaping Instacart's e-commerce excellence.

🎯 What You'll Do

• Manage portfolio of enterprise grocery retail accounts, driving adoption and renewals.
• Serve as trusted advisor on e-commerce program growth and value realization.
• Support end-to-end platform launches with success metrics and risk mitigation.
• Lead cross-functional escalations spanning platform, integrations, and fulfillment.

📋 Requirements

• 6+ years in Customer Success or Account Management for B2B technology.
• 3+ years supporting enterprise retail or grocery clients.
• Proven track record managing executive relationships for strategic accounts.
• Experience delivering or supporting e-commerce platforms like white-label storefronts.

✨ Nice to Have

• Experience with grocery or food retail e-commerce.
• Background supporting SaaS platform deployments with integrations.
• Analytical fluency with Looker or Tableau; SQL proficiency.

🎁 Benefits & Perks

• 🏖️ Flexible remote work with Flex First policy.
• 💰 Competitive base pay plus new hire equity and annual refresh grants.
• 🏥 Health benefits (details in benefits link).

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/behavioral interview· 60 min