💼 About This Role

You'll join a diverse team at NEORIS, driving quality assurance for Contact Centre and IVR solutions. Your core impact is ensuring optimal user experience through manual and automated testing. Backed by a global nearshore model, you'll collaborate in Agile squads.

🎯 What You'll Do

• Define and execute test requirements for production-ready solutions
• Design, review, and run manual and automated test plans
• Identify, log, and track defects ensuring resolution with technical teams
• Collaborate with developers, engineers, and tech leads in Agile squads

📋 Requirements

• Minimum 2 years in Quality Assurance roles within tech teams
• Experience with QA management systems and tools
• Hands-on with manual and automated test plan execution
• Experience working in Agile environments with multidisciplinary teams

✨ Nice to Have

• Knowledge of Contact Centres, IVR, telephony, and agent desktops
• Strong problem-solving and communication skills
• Innovation mindset and continuous improvement orientation

🎁 Benefits & Perks

• 📝 Permanent contract with competitive salary
• 🏡 Flexible remote work modality
• 📈 Personalized career path and continuous training
• ⏰ Flexible hours and work-life balance focus
• 🎁 Social benefits tailored to your needs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screening· 30 min
2. 2Technical interview· 60 min
3. 3Manager interview· 45 min