Description

You will support MarketAxess customers with trading platform queries and service requests, ensuring smooth and professional service. You'll gain hands-on exposure to trading workflows and client interactions while building technical knowledge.

Requirements

• Experience in client-facing operations within financial markets technology
• Understanding of trading workflows and platform functionality
• Ability to operate in a professional environment
• Strong communication and judgement skills

Responsibilities

• Support MarketAxess customers with day-to-day Trading platform queries and service requests
• Provide clear, professional, and timely communication to clients
• Follow established procedures and escalate issues promptly
• Accurately capture and maintain case details in internal systems
• Apply correct categorization, routing, and prioritization