💼 About This Role

You'll join a team that builds the unified platform orchestrating human agents and AI for customer support at scale. You'll be the trusted partner for customers across their journey, handling everything from billing to deep technical troubleshooting. This role offers direct collaboration with Engineering and the chance to turn customer insights into product improvements.

🎯 What You'll Do

• Own customer interactions from initial contact through resolution
• Investigate technical issues by diving into logs and debugging APIs
• Synthesize customer feedback to guide product priorities
• Build documentation and scale internal processes

📋 Requirements

• Growth mindset and willingness to learn continuously
• Ability to query databases and debug API integrations
• Experience with technical troubleshooting across a software stack
• Excellent communication skills for customer-facing interactions

✨ Nice to Have

• Experience with support channels like Slack and Zoom
• Knowledge of Workforce Management or AI products
• Scripting or lightweight coding ability

🎁 Benefits & Perks

• 💰 Competitive salary with equity
• 🏖️ Hybrid work with in-office Mondays and Thursdays
• 📈 Professional development and skill growth opportunities