🛠 Tech Stack

💼 About This Role

You'll build trusted relationships with clients across the Americas, ensuring they successfully adopt a global SaaS platform. Your core impact is driving engagement, retention, and long-term satisfaction. This fully remote role offers a chance to work cross-functionally and influence product improvements.

🎯 What You'll Do

• Manage and grow a portfolio of customer relationships
• Monitor customer health and proactively address risks
• Lead onboarding, product demos, and success planning
• Collaborate with Sales, Support, and other teams on retention

📋 Requirements

• 2 years of Customer Success or Account Management experience in SaaS
• Proven ability to manage multiple customer relationships
• Strong communication and interpersonal skills
• Analytical mindset with experience using data to identify trends

✨ Nice to Have

• Experience with Zendesk, Asana, Notion, or Slack
• Fluency in English (required, but nice to have confirmed)

🎁 Benefits & Perks

• 🏠 Fully remote work model
• 🏖️ Up to 40 days paid time off
• 👶 Flexible parental leave with job protection
• 💪 Monthly wellbeing allowance
• 🖥️ Home office stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min