💼 About This Role

You'll act as the lead technical liaison for customers switching between Practice Information Management Systems (PiMS), consolidating the end-to-end switch cycle. Your core impact is lowering internal friction and downtime while assisting with integration adjustments and account reconfigurations. This 100% remote contract role is based in Latin America with alignment to North American business hours.

🎯 What You'll Do

• Own the entire PiMS switch cycle as single point of contact for technical switches.
• Submit and monitor Zendesk and JIRA tickets for technical coordination.
• Proactively communicate PiMS changes and technical requirements to customers.
• Execute post-switch validation and data integrity checks.

📋 Requirements

• 1+ years of experience in technical Customer Success, Implementation, or Support.
• Proficiency in system configurations, API connections, and data migration.
• Experience with Practice Information Management Systems (PiMS) or complex integrations.
• Ability to manage technical workflows and submit tickets via JIRA.

✨ Nice to Have

• Experience in veterinary, pet care, or healthcare-adjacent industry.
• Strong analytical and problem-solving skills.

🎁 Benefits & Perks

• 🌍 100% remote from Latin America.
• 💼 Contractor role with flexibility.
• 🗓️ Aligned to North American business hours.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring decision· 1 week

🚩 Heads Up

• Contractor must provide own equipment
• 1+ year experience for a coordinator role may indicate junior level but no experience level inferred