🛠 Tech Stack

💼 About This Role

You'll lead a scale customer success team for the EMEA region at Contentful, a leading digital experience platform. Your core impact will be driving renewals, expansions, and value realization at scale through automation and high-touch engagement. This role combines team leadership with hands-on customer success and commercial ownership.

🎯 What You'll Do

• Recruit, hire, train, and coach new team members
• Create scalable processes and best practices for customer success
• Conduct weekly forecasts and oversee quota achievement
• Collaborate with Sales and CS Directors on territory strategies

📋 Requirements

• 4+ years managing B2B SaaS CS or Account Management teams
• 5+ years overall CS or Account Management experience
• Experience negotiating customer contracts
• Proficiency with Gainsight, Salesforce, and Tableau

✨ Nice to Have

• Hands-on experience building and running Scaled CS teams
• Familiarity with a land-and-expand sales model

🎁 Benefits & Perks

• 📈 Stock Options for full-time employees
• 👶 Fertility and family building benefits
• 🏖️ Generous paid time off including vacation, sick, education days
• 📚 Annual education budget for skill improvement
• 💪 Wellbeing stipend for physical, financial, or emotional health

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min
4. 4Offer· 15 min