16h ago

Senior Customer Success Manager

Mexico City, Mexico City, Mexico

$85k-$120k / yearest.

full-timeseniorsoftware

💼 About This Role

You'll take ownership of your own customer accounts, managing and growing relationships while solving online marketing challenges. You'll function as the crucial link between customers, Facebook, and the product development team. This role offers a seat in the cutting-edge, fast-paced online marketing industry.

🎯 What You'll Do

  • Manage and nurture customer accounts through day-to-day communication and online marketing expertise
  • Work closely with customers to hone their online marketing strategy and resolve advertiser issues
  • Take full ownership of growing and managing your own target market
  • Build and maintain strong relationships with customers and Facebook

📋 Requirements

  • 5+ years of account management experience in B2B SaaS businesses or agencies
  • Experience in the online marketing domain
  • Professional spoken and written English plus fluency in Spanish
  • Ability to travel for meetings, conferences, and industry events

✨ Nice to Have

  • Experience with Facebook advertising
  • Experience in e-commerce, travel, classified, or mobile apps verticals

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter Call· 30 min
  2. 2Hiring Manager Interview· 45 min
  3. 3Technical Assessment· 60 min
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