💼 About This Role

You'll manage all inbound inquiries across Sonar's primary contact channels, processing and routing emails from customers, partners, and prospects worldwide. You'll operate at the intersection of Sales, Finance, Legal, and Customer Success, ensuring every inquiry is correctly triaged and actioned. This is a fixed-term contract for six months in a fast-paced environment.

🎯 What You'll Do

• Monitor and manage high-volume shared inboxes, triaging and prioritizing inquiries
• Process license key updates and migrations for SonarQube Server customers
• Handle billing and payment inquiries, including payment failures and refunds
• Route commercial inquiries to appropriate sales team members

📋 Requirements

• 2+ years in a customer-facing role, ideally customer operations or support
• Excellent communication skills and fluent English
• Strong organizational skills to manage high volumes of concurrent tasks

✨ Nice to Have

• Knowledge of Salesforce.com or similar CRM
• Comfort working cross-functionally with all departments

🎁 Benefits & Perks

• 🏖️ Fixed-term contract for six months
• 💰 Competitive compensation (estimated $60k-$70k annually)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min