💼 About This Role

You'll provide exceptional support for QGenda's healthcare workforce management platform, collaborating with the Customer Experience team to deliver creative solutions. You'll maintain high customer satisfaction by managing expectations and resolving issues timely. This role offers hybrid work options and a chance to impact healthcare workforce management.

🎯 What You'll Do

• Maintain a professional and positive attitude in all interactions.
• Collaborate with CX organization on project-based assignments.
• Set and manage customer expectations around resolution times.
• Deliver high satisfaction by solving issues in a timely fashion.

📋 Requirements

• High School Diploma / GED required.
• Excellent case management and time management skills.
• Strong written and verbal communication skills.
• Detail-oriented with high accuracy and timeliness.