Tech Stack

Description

You'll lead a team of 5+ Customer Engineers, drive process improvements, and own the technical quality of implementations for life sciences clients. Collaborate cross-functionally to ensure smooth delivery and customer satisfaction.

Requirements

• 8+ years in customer-facing technical roles (solutions engineering, forward-deployed engineering)
• 3+ years managing or leading a technical team
• Strong understanding of modern data pipelines and integration architectures
• High proficiency in SQL (2+ years)
• Excellent communication skills; able to translate between technical and non-technical stakeholders

Responsibilities

• Manage, mentor, and grow a team of 5+ Customer Engineers
• Own quality bar for customer implementations and support; track KPIs
• Design scalable processes for customer implementations (data integration to go-live)
• Partner with Implementation Managers, Engineering, and Product for smooth handoffs
• Serve as senior technical escalation point for complex issues