🛠 Tech Stack

💼 About This Role

You'll be the face of IT for employees worldwide, ensuring seamless technology operations at AppsFlyer. Your core impact will be resolving technical issues and contributing to AI-native support and automation. This role stands out for its innovation-driven IT environment where your ideas shape smarter support.

🎯 What You'll Do

• Provide technical support across global offices with focus on EMEA
• Diagnose hardware, software, and connectivity issues on macOS/Windows
• Manage service requests via ticketing system and ensure SLA adherence
• Facilitate IT onboarding/offboarding and maintain asset inventory

📋 Requirements

• 2+ years of IT Service Desk experience in a 500+ employee company
• Hands-on with macOS and Windows hybrid environments
• Proven ability to diagnose and resolve broad technical issues
• Experience with AI tools (e.g., Claude, Gemini, GPT) and willingness to adopt AI

✨ Nice to Have

• Experience in SaaS or cloud-native company
• Familiarity with IT automation tools (Make.com, Zapier, scripting)
• Experience with G-Suite administration and Slack

🎁 Benefits & Perks

• 🤖 AI-native tools to enhance daily work
• 🌍 Global reach with offices in 20 locations
• 📚 Continuous learning and innovation culture
• 🤝 Equal opportunity and diverse team environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min