🛠 Tech Stack

💼 About This Role

You'll provide L2 application support in a large financial or service-based organization, handling incident, problem, and change management. Your work ensures system stability and root cause resolution.

🎯 What You'll Do

• Resolve L2 application incidents and service requests
• Perform root cause analysis for recurring issues
• Manage changes and deployments in production
• Monitor system health and automate support tasks

📋 Requirements

• Diploma or Bachelor's in Computer Science or IT
• 2-6 years of IT support operations experience
• ITIL framework knowledge
• Windows scripting and administration skills

✨ Nice to Have

• Experience with mainframe environments
• Knowledge of monitoring tools and automation
• SDLC framework understanding

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 45 min
4. 4Offer· 1 day